Premium Custom Garage Doors in Stonecrest, GA

No. A broken torsion spring removes the counterweight, so the door becomes its full 150 to 200 pounds of dead weight on the cables and opener. Lifting it manually is how people hurt their back, snap the other cable, or drop a panel. Leave it where it is and call us.

Don't force the door open or closed, don't lift it manually with a broken spring, and don't pull the opener's emergency release while the door is in the up position — it can drop. Stand clear and let the door rest where it is until we arrive.

Usually within hours. Tell dispatch the address and the nature of the emergency and the closest available tech is routed to you. For commercial dock-down or storefront emergencies in Stonecrest, we'll pull a tech off a non-emergency job to get to you.

No premium on genuine emergencies — off-track door, broken spring with the car trapped, or a commercial dock down. Scheduled non-emergency evening or weekend work goes into the next available regular slot at standard pricing.

Same-day in most cases. Don't operate the door manually — the spring carries 100+ pounds of stored tension. We replace the spring (single or matched pair), test the balance, and have the door cycling again, usually within an hour on-site.

The other spring has the same age and cycle count and is usually months from failing. Doing the matched pair in one visit keeps the door balanced, saves a second service call, and means the next break won't happen with your car trapped inside.